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PERSONALISED GIFTS is an Upfront Merchant on TheFind. Click for info.

TRACK YOUR ORDER
DELIVERY
SECURE ONLINE PAYMENT
TRACK YOUR ORDER

From this page you are able to track the status of your order.

Please enter your email address and your order number (e.g. 24/130411/04) which you would have received in your order confirmation email.

It is not possible to track your order through the postal service using this page.

Track Your Order - Customer Login
Email Address: Ordernumber:


ORDER STATUS INFORMATION

Below you will find some of the information about your order once you log in and what that information means.

Pending (New Order)
Order has been created on the system and awaiting processing
.
Processing
Payment has cleared and your order is in the process of being personalised/completed.
.
Dispatched
Your order has dispatched. Goods should arrive shortly. Tracking information may or may not be available.
.
Declined
Order has been declined. More information may be available in the order email you will recieve.
.
Failed
Payment for the order has failed or the customer has quit the checkout before payment has been made.
.
Cancelled
Order has been cancelled. Reasons for order cancellation should show in your order notes. Please note that new orders which have not been paid for within a certain time scale may automatically be cancelled.

Any additional notes relating to your order can be seen once you have signed in to 'Track Your Order'
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